How good are your communication skills? – ANA Continues to Speak Out Against Harmful Cuts to Health Care.

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How good are your communication skills? – ANA Continues to Speak Out Against Harmful Cuts to Health Care. – (866) 348-2889

As nurse leaders, we must communicate effectively on the first try. We don’t want our staff members asking themselves, “What did she say?”

When I started my first nursing leadership role, my dad gave me a little gift for my new office — a small desk sign with a message that read: “I know you believe you understand what you think I said, but I am not sure you realize that what you heard is not what I meant.”

Over the years, some staff members would read it and smile as if trying to decide if it was supposed to be confusing, funny or both, while others would comment on its message. As I moved the sign from desk to desk and job to job throughout my career, it served as a reminder of my dad and the importance of good communication skills, especially in healthcare, where what is meant, how it’s said and how it’s heard can have a big impact.


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